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Welcome

Corporate Social Responsibility (CSR)

Corporate Social Responsibility is the main ingredient of the way Nunner performs its business. We underwrote the ten principles of the UN Global Compact.

OUR PEOPLE

How we train & educate
We believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner. At Nunner we know that  exceptional customer service is necessary. We allocate a budget every year for customer service initiatives and employee development.

How do we do that ? We train our people on the job, on how our systems work, how the procedures are etc. This is extremely important due to our highly sophisticated processes.. It teaches our employees to do something step by step.

On the other hand we educate our people about how to think about service in any condition and then choose the best action to take (and think outside the box) depending on the situation. Customer comments, compliments, complaints, and competitive information are all key for this.

Nunner developed in close cooperation with Indicia the Nunner Total Performance Academy, a programm that is tailorfit with Nunner’s culture, goals and objectives. The program is officially recognized by the Dutch Ministry of Education and participants in the 2-year programm obtain an official certified degree (MBO-degree or Bachelor-degree) The curriculum offers ‘soft skill’ training and is based on 4 pillars :

  • Improve customer focus and  intimacy
  • Improve cooperation and teamperformance
  • Improve uniformity and professionalism-
  • Improve personal development.

Nunner staff understands that sticking to the script and providing the service isn’t enough. Great service is not just about following a procedure or a sequence of steps. It’s about applying our service mindset to proven service principles

How we inspire
At Nunner we are aware of the fact that satisfied, motivated and committed employees are critical to Nunner’s long-term success. Apart from the fact that working in logistics after a while becomes “a way of life” with “never a dull moment” we aim to inspire our employees by offering them stimulating work content, perspective and a work environment that corresponds with their ambitions and talents.

We believe this increases satisfaction and leads to increased creativity, productivity and innovation, and it also helps to attract talent. Cornerstones of a sustainable relationship with our employees are employee commitment & satisfaction as well as employability. We encourage job rotation as a means of ensuring employability and challenge by learning new skills. We are continuously looking for ways to ensure the internal rotation. Nunner enhances a combination of knowledge, skills and behavior. These aspects allow us to attract and retain the right people, and provide them with the right environment to perform and it ensures Nunner’s contingency on the long term.

OUR CUSTOMERS

 

Nunner’s  top priority is to provide our customers with the best possible logistics services. We serve our customers with a wide range of services that are backed up by sophisticated IT solutions. Our customers include numerous Fortune 500 companies but also many smaller companies. We feel that we have a strong responsibility to not only our customers but also to the customers of our customers, which we take very seriously.

We aim to enhance customer satisfaction through strong relationships. An important part of this is building a relationship based on trust. We strive to meet the needs of our customers by regular review and alignment at all levels on market developments, supplychain roadmaps, support requirements and business terms. When aligning our plans and roadmaps with our customers we pay attention to costs and to the complexity of the solutions we offer them. Our long-term relationship with our customers has been further developed as part of our customer productivity programs in which we develop intelligent logistics solutions in order to reduce logistics costs for our customers year after year.

We have several ways of enhancing our relationships with customers:

  • Periodical personal face to face business review meetings on operational and executive level
  • Electrionical integration through 2-way EDI connections giving full transparency on all activities performed.

 

Meeting and exceeding customer expectations on:

  • Delivery speed
  • Logistics costs
  • Delivery on time (in timeslots)
  • Pro-active reporting
  • Productivity (costsavings)
  • Reaction time to any request of customer

 

Our integrated relationships with our suppliers allow for total virtual customer integration.

Nunner want to be  the number one trusted partner for our customers. This  led us to develop dedicated account teams, tasked with forming strong personal relationships with our customers and to understand all customer’s needs and requirements in detail. We have regularly scheduled business review meetings with all major customers to discuss all relevant issues in the business and relationship. In addition to the business review meetings, we also have QHSE &IT review meetings between major customers and our QHSE  and IT executives at least once a year in order to identify customers expectations and present Nunner’s capabilities and inniatives to fulfil future customer needs.

Dedicated account teams respond promptly in the event of complaints. We report to customers transparently trhough our issues log including root cause analyises and continuous improvement programs (a.o. PDCA cycle).

OUR SUPPLIERS

 

Our relationship with suppliers focuses on creating and maintaining a very close cooperation with our keysuppliers. In many cases, we expect them to adapt their systems to our (and our customers) requirements in order to save time in gathering data.share on well-defined specifications. In return we train them to understand our demands .

Our goal to make the supply chain completely transparent means extra efforts from us and our suppliers. We therefore go a step further with many suppliers, entering into a level of cooperation that we call ‘vertical integration’. Vertical integration is a form of open and trusted collaboration, whereby Nunner and suppliers connect their data management systems making data available and transparent automatically to Nunner and to Nunner’s customers.

We encourage our suppliers to enhance their capacity and competencies so they can be used for other markets or services. This increases the suppliers’ possibilities to cooperate with Nunner. by making themselves more interesting and flexible. .

Nunner’s QHSE department performs audits once or twice a year (depending on the size of the business) on all keysuppliers driven by four critical corporate responsibility areas :

Health and Safety Management
(e.g. are all regulations fulfilled for the tranport of e.g. food, temperature controlled goods, hazardous goods etc)

Environmental Management
(e.g. are investments made in environmental friendly trucks or vessels, how is waste policy, how is emergency policy)

Labor ethics Management
(e.g. are all employees paid according to legal standards, are working hours respected etc)

Business ethics Management
(e.g. does supplier meet the standards of Nunner’s code of conduct)

With respect to transportcompanies that act as a supplier for Nunner we audit as well on Behavious Based Safety (BBS) training for drivers that are carriying Nunner goods.

BBS is a management program that aims at increasing safety of operations by positively influencing the behavior of all persons involved, through a process of observation, coaching and communication. The overall objective is to improve safety performance of both the chemical industry and the transport industry. BBS guidelines have been developed for the safe driving and the safe loading & unloading of road freight vehicles.

Most important aspect of it is the individual, personal training of each driver. Case studies have shown savings improvements in the areas of:

  • Incidents/accidents/near misses
  • Fuel consumption = Carbon footprint
  • Vehicle maintenance costs
  • GEG-emission reductions
  • Insurance premiums
  • Fines and legal costs

OUR ENVIRONMENT

 

Nunner believes it has a moral obligation to do everything to deliver leading logistics solutions while minimizing impact on the environment. This means ensuring our operations are safe and secure.

Nunner offers logistic services including storage and transport of non-hazardous and hazardous substances. Our staff and suppliers have to be familiar with the characteristics of these substances and take strict precautions not only to protect themselves but also to prevent that any of these substances will be spilled in the environment. Numerous employees received specific emergency response training in first aid, evacuations, chemical spillage handling, process gas leakage control and firefighting. We carriy out emergency drills on a regular basis. In addition,

As part of our commitment to behave responsibly, we invest time and resources in ensuring that our operations meet stringent environmental standards and that we use environmental resources in the most efficient way possible. Steps are taken to:

  • Employ and support investmenst in highest EURO engines to lower our and our customers carbon footprint
  • Encourage our shortseacarriers to invest in Liquefied Natural Gas (LNG) operated vessels to lower our and our customers carbon footprint
  • Engineer environmentally optimum solutions to lower our customers carbon footprint
  • Use energy in our buildings efficiently and lower our carbon footprint.
  • Reduce, recover and recycle company waste.
  • Use water efficiently.
  • Deal responsibly with other environmental issues.

Nunner is ISO 14001 certified and a member of Greenfreight Europe where we are activly contributing to standardize measurementstandards for carbon footprint. Nunner lowered the carbonfootprint for it’s customers the last years substantially.

OUR CODE OF CONDUCT

 

The Code of Conduct applies to all employees and sets expectations for all companies of Nunner Logistics…

OUR QHSE POLICY

 

Nunner  believes it has a moral obligation to do everything in its power to provide safe and healthy working conditions for its employees, customers and suppliers while minimizing impact on the environment. This means ensuring our operations are safe and secure.

Nunner Logistics is committed to operating in a manner that

  • Protects our employees and environment
  • Provides our customers with good and responsible services so that they can further protect their employees, their property and the environment
  • Adheres to government safety, environmental and health regulations

Principles
Through adhering to the principles presented hereunder we will honour our continuous improvement commitment to Quality, Health, Safety and Environmental standards.

Commitment to our employees and our suppliers

  • We will provide the appropriate resources and training required to undertake our operations to high Quality, Health, Safety and Environmental standards.
  • We will assess Health, Safety and Environmental  risks and appropriate actions as part of our normal business to prevent environmental impacts, injury or ill health.
  • We ensure a culture of open consulting and communication between all staff, contractors and stakeholders at all levels on safety, health, environmental and business quality issues

Commitmment to our customers
We will aggressively offer solutions to our customers’ requirements and problems through innovative services and applications expertise. By continuing to place emphasis on meeting our customers’ exacting expectations, it is our intent to build a lasting business relationship with satisfied customers.

Commitment to government
We will continuously undergo safety, health and environmental audits designed to measure our continued compliance with subscribed government safety, health and enivronmentregulations and other applicable legislation.

  • We will provide the appropriate resources and training required to undertake our operations to high Quality, Health, Safety and Environmental standards.
  • We will assess Health, Safety and Environmental  risks and appropriate actions as part of our normal business to prevent environmental impacts, injury or ill health.
  • We ensure a culture of open consulting and communication between all staff, contractors and stakeholders at all levels on safety, health, environmental and business quality issues.

Commitmment to our customers
We will aggressively offer solutions to our customers’ requirements and problems through innovative services and applications expertise. By continuing to place emphasis on meeting our customers’ exacting expectations, it is our intent to build a lasting business relationship with satisfied customers.

Commitment to government
We will continuously undergo safety, health and environmental audits designed to measure our continued compliance with subscribed government safety, health and enivronmentregulations and other applicable legislation.

OUR CSR INITIATIVES & CERTIFICATIONS

UN GLOBAL COMPACT

 

Apart from the Nunner Logistics Code of Conduct we also underwrote the ten principles of the UN Global Compact. UN Global Compact is an innitative of UN Chairman Mr Banki Moon. Nunner is every year reporting on the progress it makes to the board of the organisation. Our reporting is critically evaluated and available for interested parties. Apart from our reporting we make a financial contribution in order to enable the organization to do it’s good work. Nunner’s board is participating in UN Global Compact meetings regularly in order to learn, to contribute and to cooperate together with peer companies and governments to make this world a better place for all of us. In September 2017 NUNNER Logistics participated in,  and sponsored the UN Global Compact Leaders Summit in New York.

The Ten Principles
The UN Global Compact’s ten principles in the areas of human rights, labour, the environment and anti-corruption enjoy universal consensus and are derived from:

  • The Universal Declaration of Human Rights
  • The International Labour Organization’s Declaration on Fundamental Principles and Rights at Work
  • The Rio Declaration on Environment and Development
  • The United Nations Convention Against Corruption

The UN Global Compact asks companies to embrace, support and enact, within their sphere of influence, a set of core values in the areas of human rights, labour standards, the environment and anti-corruption:
Human Rights

  • Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and
  • Principle 2: make sure that they are not complicit in human rights abuses.

Labour

  • Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
  • Principle 4: the elimination of all forms of forced and compulsory labour;
  • Principle 5: the effective abolition of child labour; and
  • Principle 6: the elimination of discrimination in respect of employment and occupation

Environment

  • Principle 7: Businesses should support a precautionary approach to environmental challenges;
  • Principle 8: undertake initiatives to promote greater environmental responsibility; and
  • Principle 9: encourage the development and diffusion of environmentally friendly technologies.

Anti-Corruption

  • Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

GREEN FREIGHT EUROPE

 

Nunner Logistics is an active member of Green Freight Europe.
“GreenFreight Europe aims to be recognized as the leading independent voluntary program for improving environmental performance of road freight transport in Europe.”

Green Freight Europe’s mission:
“The initiative aims to provide a single platform to which shippers and carriers input operational data necessary to calculate, validate and benchmark the environmental performance of their transport operations. The platform is run by a neutral and independent host which ensures the confidentiality of information and the transparency of the process.”

 

The program drives reductions of carbon emissions by:

  • Establishing a platform for monitoring and reporting of carbon emissions, to assist in the procurement of transportation services and based on existing standards
  • Promoting collaboration between carriers and shippers in driving improvement actions and monitoring progress
  • Establishing a certification system to reward shippers and carriers who fully participate in the program.

It is also the platform for companies to share best practices, promote innovations and communicate sustainability improvements on European road freight. Furthermore, GreenFreight Europe fosters cooperation with other related initiatives, programs and working groups globally. For an overview on our partners please go to “LINK ASSOC” and “LINKG KNOWLEDGE”

GreenFreight Europe aims to work closely with European politics and other relevant stakeholders. First focus will be on road transport. In a next phase other modalities and multi-modal operations might be added to the program.

ECOVADIS

 

In 2013, Nunner did an assessment of its CSR performance by EcoVadis for the first time. EcoVadis is a neutral, independent platform assessing the CSR performance of companies in 150 sectors of activity. Nunner was immediately classified as Silver rate and we score 20% above the avery of our industry. Nevertheless Nunner strived to improve it’s score year over year. In december 2015 our  company has obtained a score higher than 62/100, and for this reason has been awarded a gold recognition level. This excellent result includes our company among the top 5% performers evaluated by EcoVadis. At the end of 2016 we succeeded to improve our score once again upto 67/100 which ranks us among the 1% best performers overall and received an award from EcoVadis You can imagine how proud we are.

ISO 14001

 

There are many ways for a company to show the public that they are environmentally conscious, and doing everything they can to make sustainability a major part of their practice. Nunner is serious about sustainability and one of our inniatives of going green was by achieving ISO 14001 standard in 2008. This standards helps us to minimize how our work negatively impacts the environment, how it complies with laws of the country our business is based in, and ensures that Nunner is producing its services consistently and in a manner that also minimizes any damage to air or water quality.

Every year Lloyds register comes into our business to do an audit of our ISO 14001 program, making sure that the we are doing what we’re supposed to do to meet the agreed-upon international standards, and every three years we are required to renew our ISO certification

ISO 26000

 

Corporate Social Responsibility is the main ingredient of the way Nunner performs its business. Nunner Logistics B.V., declares NEN and ISO 26000: 2010, Societal Responsibility of Organizations, has been applied for all the Nunner Logistics entities.

Nunner Logistics B.V. has examined, assessed and described according the basis of the process written in NPR 9026 + C1: 2012.

The organization explains the principles and guidelines of BS ISO 26000: 2010 to apply and to guarantee that this will be secured on a continuous basis. In the context of this statement, Nunner Logistics B.V. requires themselves to review and evaluate a minimum of self-examination once a year.

The organization provides this self-declaration substantiation and elaboration of the choices made with respect to its social responsibility in the following areas:

• Writing and apply the seven principles of CSR
• Identify and involve stakeholders
• The seven CSR themes and 37 CSR topics
• Integration of social responsibility within the organization

DOPSYS

Technology has become the most valuable resource on the planet. Corporations invest billions in the delivery and installation of their products. City to city, airport to laboratory or warehouse to datacentre, the ‘last mile delivery’ is the most critical element.